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Message at start up will not go away and has been persistent for 2 wk w/upgrade?

  • 1 reply
  • 1 has this problem
  • 8 views
  • Last reply by FredMcD

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The following message has come up every time I have started Firefox and it is now at the point of aggravation that I am considering using another browser. I was anticipating updates might fix, but to no avail.

Sorry. We’re having trouble getting your pages back.

We are having trouble restoring your last browsing session. Select Restore Session to try again.

Still not able to restore your session? Sometimes a tab is causing the issue. View previous tabs, remove the checkmark from the tabs you don’t need to recover, and then restore.

The following message has come up every time I have started Firefox and it is now at the point of aggravation that I am considering using another browser. I was anticipating updates might fix, but to no avail. Sorry. We’re having trouble getting your pages back. We are having trouble restoring your last browsing session. Select Restore Session to try again. Still not able to restore your session? Sometimes a tab is causing the issue. View previous tabs, remove the checkmark from the tabs you don’t need to recover, and then restore.

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Make sure you close the browser using; Windows: Menu > File > Exit Mac: Menu > Firefox > Quit Firefox Linux: Menu > File > Quit

Some users have reported issues when closing the browser using the X upper-right of the window.


You may have corrupt sessionstore [v56] sessionstore.jsonlz4 file(s). Delete all sessionstore* files and the sessionstore-backups folder.

Don't delete the files if you need to rescue any data from them, just move them out of the profile folder to some location where Firefox doesn't look for them. You can try to read out their contents using this tool: https://www.jeffersonscher.com/res/scrounger.html


Type about:support<enter> in the address box.

Under Troubleshooting Information on the left side, you will see Application Basics. Under this find Profile Folder. To its right press the button Show or Open Folder. This will open your file browser to the current Firefox profile. Now Close Firefox.

Windows: Show Folder; Linux: Open Directory; Mac: Show in Finder

Linux: Under the page logo on the left side, you will see Application Basics. Under this find Profile Directory. To its right press the button Open Directory.

Locate the above file. Then rename or delete it. Restart Firefox.