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Problems proceeding with logins and BMO online banking transactions using Firefox

  • 1 reply
  • 1 has this problem
  • 262 views
  • Last reply by FredMcD

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Hello,

I have been experiencing problems proceeding with logins and online banking transactions on my HP laptop and Samsung mobile phone on numerous websites.

1). I have not been able log in to BMO online banking on Firefox on my laptop since last March 2020. I receive this message:

404 Error Sorry, but we can't find the page that you're looking for. It may no longer exist, changed location or is temporarily unavailable. Please consider using one of the links below to help you find the information you need. Home Contact Us Book an appointment

None of the links work on Firefox, however, I can login on any website, without a problem, using the Microsoft Edge internet browser.

2). Also, now I cannot log in to my account on pcoptimum.ca. I receive this message:

503 Service Unavailable No server is available to handle this request.

Again, I can login on any website, without a problem, using the Microsoft Edge internet browser.

I prefer to support Firefox, rather than Microsoft Edge. What could the issue be? Thank you.

Hello, I have been experiencing problems proceeding with logins and online banking transactions on my HP laptop and Samsung mobile phone on numerous websites. 1). I have not been able log in to BMO online banking on Firefox on my laptop since last March 2020. I receive this message: 404 Error Sorry, but we can't find the page that you're looking for. It may no longer exist, changed location or is temporarily unavailable. Please consider using one of the links below to help you find the information you need. Home Contact Us Book an appointment None of the links work on Firefox, however, I can login on any website, without a problem, using the Microsoft Edge internet browser. 2). Also, now I cannot log in to my account on pcoptimum.ca. I receive this message: 503 Service Unavailable No server is available to handle this request. Again, I can login on any website, without a problem, using the Microsoft Edge internet browser. I prefer to support Firefox, rather than Microsoft Edge. What could the issue be? Thank you.

Chosen solution

Make sure you are not blocking content.

https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop also see https://blog.mozilla.org/security/2021/03/23/introducing-smartblock/

https://support.mozilla.org/en-US/kb/smartblock-enhanced-tracking-protection


Diagnose Firefox issues using Troubleshoot(Safe) Mode {web link}

A small dialog should appear. Click Start In Troubleshoot(Safe) Mode (not Refresh). Is the problem still there?


Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

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Chosen Solution

Make sure you are not blocking content.

https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop also see https://blog.mozilla.org/security/2021/03/23/introducing-smartblock/

https://support.mozilla.org/en-US/kb/smartblock-enhanced-tracking-protection


Diagnose Firefox issues using Troubleshoot(Safe) Mode {web link}

A small dialog should appear. Click Start In Troubleshoot(Safe) Mode (not Refresh). Is the problem still there?


Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.