Where is the menu button that I am directed to in order to download the latest version of firefox? It does not appear on my screen.

Hi, The menu button is located at far-right of the toolbar. It contains three horizontal lines. I've created a screenshot pointing to the button here: https://www.screencast.com/t/YIy6BIrM

You appear to have a user agent that is modified by Avast Anti-Track that could be causing problems, so if you do use this software then try to disable it. You will have to contact Avast about this if their software causes problems for you. We can't do much about this apart from identifying Avast Anti-Track as a possible cause.

See also:

• https://support.mozilla.org/en-US/kb/update-firefox-latest-release
• Help -> About Firefox

Your User Agent shows: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:95.0) Gecko/20100101 Firefox/95.0/r2Qt9sXW-19

Note the junk at the end.

https://support.mozilla.org/en-US/kb/how-reset-default-user-agent-firefox

http://www.howtogeek.com/113439/how-to-change-your-browsers-user-agent-without-installing-any-extensions/

Do you have enabled "Resist Fingerprinting" if you check ‘’’Resist Fingerprinting’’’ on the ‘’’about:config’’’ page as this affects the user agent?

• privacy.resistFingerprinting = false
• https://support.mozilla.org/en-US/kb/firefox-protection-against-fingerprinting

’’’Avast AntiTrack’’’ is also known to cause this issue.