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I have a new device and have lost total access to my old Firefox accounts

  • 6 replies
  • 1 has this problem
  • 47 views
  • Last reply by Paul

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Good day Mozilla Firefox support how are you.s today I have a new phone and I have lost access to my old Firefox accounts with the email addresses [email1]@yahoo.com and [email2]@yahoo.com and they critically and

Urgently needed and required to be deleted from your side as I haven't got access to them anymore

removed personal information. fixed formatting. -Andrew

Good day Mozilla Firefox support how are you.s today I have a new phone and I have lost access to my old Firefox accounts with the email addresses [email1]@yahoo.com and [email2]@yahoo.com and they critically and Urgently needed and required to be deleted from your side as I haven't got access to them anymore ''removed personal information. fixed formatting. -Andrew''

Modified by Andrew

All Replies (6)

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Hi

If you wish to delete your Firefox Account, this guide will help - https://support.mozilla.org/en-US/kb/how-do-i-delete-my-firefox-account

You will need to have access to your account to be able to do this as we need to be able to verify it is the account holder wishing to delete the account.

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IT.S ISEN.T A DUPLICATE I.M REQUESTING FIREFOX ACCOUNT TO DELETE MY FIREFOX ACCOUNT WITH THE EMAIL ADDRESS [email address] FROM THIER SIDE AS I NO LONGER HAVE ACCESS TO IT

Modified by Paul

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I have removed your email address from your question for your privacy and security.

You will need to have access to your account to be able to do this as we need to be able to verify it is the account holder wishing to delete the account.

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Seburo you are busy making me angry I would appreciate if you could hand my message over to someone else

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My login details for my Firefox accout that has the authentication active which I have lost access to [email address] 2110994@DoN@$28 and I have also lost access to the backup codes

Modified by Paul

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Hi

I have removed your email address from your question for your privacy and security as this is an open forum.

I have spoken to the Firefox Accounts team (Mozilla staff) about the problem you are having and we are unable to close your Firefox Account if you do not have access to the email account. This is because we need to be able to verify the identity of the account holder.