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Mozilla will not even start up.

  • 7 replies
  • 1 has this problem
  • 15 views
  • Last reply by FredMcD

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Mozilla will not even start up. However, when I go into the task manager and check processes, here are usually 4-6 mozilla processes going and none of them will end, no matter how many times I click it.

I have uninstalled/reinstalled multiple times, I have "refreshed" multiple times, deleted every mozilla file (except the 2, titled mozilla.browser, that my computer will not allow me to delete, for some stupid reason it says I need "system's permission" when *I AM* system) and everything else your website suggest.

The browser won't even open, so there is no "trouble shooting data" or anything else to send...

I am at my wits end and very openly getting angry at this point.

All Replies (7)

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What version of Firefox? What OS?

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SFMC.Rozier said

Mozilla will not even start up. However, when I go into the task manager and check processes, here are usually 4-6 mozilla processes going

Does Firefox show up on the Windows Task Bar?


Let's start with shutting down and rebooting the computer.

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jonzn4SUSE said

What version of Firefox? What OS?

The newest one. x64

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</blockquote>"Does Firefox show up on the Windows Task Bar?


Let's start with shutting down and rebooting the computer."</blockquote>

No, the only place that it shows it is doing anything is in the processes/ Also, THAT was one of the first, third, fifth, seventh, and ninth things I tried.

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jonzn4SUSE said

What version of Firefox? What OS?

SFMC.Rozier said

The newest one. x64

Not what he meant.

Version 94.0, first offered to Release channel users on November 2, 2021 Version 94.0.1, first offered to Release channel users on November 4, 2021

Is this on the Andriod, laptop, desktop . . . .

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FredMcD said

jonzn4SUSE said

What version of Firefox? What OS?

SFMC.Rozier said

The newest one. x64

Not what he meant.

Version 94.0, first offered to Release channel users on November 2, 2021 Version 94.0.1, first offered to Release channel users on November 4, 2021

Is this on the Andriod, laptop, desktop . . . .

Dude, I literally just redownloaded the file 2 days ago for my laptop.

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Start Firefox using Troubleshoot(Safe) Mode {web link}

A small dialog should appear. Click Start In Troubleshoot(Safe) Mode (not Refresh). Is the problem still there?


Start your Computer in safe mode with network support. Then start Firefox. Try Secure websites. Is the problem still there?

Starting Any Computer In Safe Mode (web link) Free Online Encyclopedia

https://www.bleepingcomputer.com/tutorials/how-to-start-windows-in-safe-mode/

https://www.digitalcitizen.life/4-ways-boot-safe-mode-windows-10/ +++++++++++++++++++++++++++++++++++++++++++++++ If the problem goes away with the computer in Safe Mode, the problem is with one of the other programs on the system.

As a test, disable your protection programs.

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