Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Access denied error using windows 11 for URL https://my.xfinity.com/?cid=cust MS Edge works fine for the same URL

  • 2 replies
  • 1 has this problem
  • 11 views
  • Last reply by donohue.db

more options

Getting this error when browsing to https://my.xfinity.com/?cid=cust : Access Denied You don't have permission to access "http://my.xfinity.com/?" on this server.

Reference #18.2f034017.1636300530.ec4a141

MS edge works okay on the same laptop & same url. This is with Windows 11

Chosen solution

Once I thought about it, the answer was simple: clear all of the site's cookies. That did.

Read this answer in context 👍 0

All Replies (2)

more options
more options

Chosen Solution

Once I thought about it, the answer was simple: clear all of the site's cookies. That did.