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Firefox constantly crashing when setup to update via GPO

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  • 1 has this problem
  • 9 views
  • Last reply by FredMcD

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Hiya, So I have used the link below as a guide to get firefox to autoupdate on users computers via GPO.

Firefox is now crashing on multiple Computers, I think they might be crashing while trying to update themselves, as per GPO.

Any help please , crash report attached


https://support.mozilla.org/en-US/kb/customizing-firefox-using-group-policy-windows

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Pick one or two units that are crashing. When posting the crash reports, label what unit the report is from.


In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most recent 7 - 10 Submitted crash reports, and copy them. Now go to the reply box and paste them in.

Please, Do not post a screenshot ! !

aboutcrashesFx57

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

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Crash reports that I submitted below... all from the one device, I don't have access to another device at the moment but can if needed

bp-53f1be64-e5d1-4208-a800-63acc0211019 19/10/2021, 15:05 View bp-2a789bd5-fdc5-4e16-96e6-5841f0211018 18/10/2021, 09:05 View bp-aa32f9ea-0d6b-446b-adeb-58b5a0211021 21/10/2021, 01:01 View bp-3f433604-4d17-4bd5-ba2a-f9e820211021 21/10/2021, 01:01 View bp-8bede637-3065-4756-bfc1-ed9280211021 21/10/2021, 01:01 View bp-d2718e55-ecab-463b-a12c-7b9860211021 21/10/2021, 01:01 View

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Product Firefox Release Channel release Version 93.0 Build ID 20210927210923 (2021-09-27) Buildhub data OS Windows 10 OS Version 10.0.19043

bp-53f1be64-e5d1-4208-a800-63acc0211019 bp-2a789bd5-fdc5-4e16-96e6-5841f0211018 bp-aa32f9ea-0d6b-446b-adeb-58b5a0211021 bp-3f433604-4d17-4bd5-ba2a-f9e820211021

Signature: shutdownhang | nsThread::Shutdown | mozilla::LazyIdleThread::ShutdownThread

Uptime 112 seconds (1 minute and 52 seconds)

MOZ_CRASH Reason (Sanitized) : MOZ_CRASH(Shutdown hanging after all known phases and workers finished.)

Crash Reason EXCEPTION_BREAKPOINT

IPSEng32.dll = Symantec Intrusion Detection

This is for Sumo's Related Bugs 1584377 RESOLVED FIXED Crash in [@ shutdownhang | nsThread::Shutdown | mozilla::LazyIdleThread::ShutdownThread]

1567491 NEW --- Crash in [@ shutdownhang | nsThread::Shutdown | mozilla::LazyIdleThread::ShutdownThread]

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Bug 1567491 Opened 2 years ago No action was taken.

Basically a shutdownhang means something within Firefox is not responding or running slow.

Is this with all websites/pages, some, a few?

What were you doing at the time? surfing, watching a clip, reading something . . . .

I noticed the crashes occurred within two minutes of starting the browser.


Start Firefox using Troubleshoot(Safe) Mode {web link}

A small dialog should appear. Click Start In Troubleshoot(Safe) Mode (not Refresh). Is the problem still there?

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