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Paypal will not load

  • 3 replies
  • 1 has this problem
  • 28 views
  • Last reply by FredMcD

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When choosing Paypal as payment option on website, the Paypal login page loads. But after entering my login info I just get a continuous circle. Message at bottom is "waiting for c.paypal.com" then nothing happens. Going in again I sometimes get the verification pictures to prove I am not a robot, but then the same thing occurs. I have cleared cache and data, refreshed Firefox, re-entered Paypal login details, checked Firefox is latest version, disabled AntiVirus, checked tracking protection is standard, turned off AdBlocking extension for that page but nothing works. Using Opera browser Paypal opens immediately. So what's the issue here Mozilla? Any fix?

Chosen solution

Hi Fred all worked fine in safe mode. I have traced the issue to AdBlock Ultimate plugin. One of the first things I tried was disabling it for that site only via the plugin dashboard on the toolbar but that had no effect. I completey uninstalled it and replaced it with Ghostery and all seems to be working properly. So it seems just switching it off for that site didn't do the trick. Maybe it was only switching it off for the "base" site (ie where the Pay by Paypal link originated) but NOT for the Paypal popup itself. Anyway, all is working properly now so thanks for taking the time to respond. I relly appreciate it, your suggestion of Safe Mode jogged my memory and that led to the solution.

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Make sure you are not blocking content.

Diagnose Firefox issues using Troubleshoot(Safe) Mode {web link}

A small dialog should appear. Click Start In Troubleshoot(Safe) Mode (not Refresh). Is the problem still there?


https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop also see https://blog.mozilla.org/security/2021/03/23/introducing-smartblock/

https://support.mozilla.org/en-US/kb/smartblock-enhanced-tracking-protection


Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

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Chosen Solution

Hi Fred all worked fine in safe mode. I have traced the issue to AdBlock Ultimate plugin. One of the first things I tried was disabling it for that site only via the plugin dashboard on the toolbar but that had no effect. I completey uninstalled it and replaced it with Ghostery and all seems to be working properly. So it seems just switching it off for that site didn't do the trick. Maybe it was only switching it off for the "base" site (ie where the Pay by Paypal link originated) but NOT for the Paypal popup itself. Anyway, all is working properly now so thanks for taking the time to respond. I relly appreciate it, your suggestion of Safe Mode jogged my memory and that led to the solution.

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That was very good work. Well Done.

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