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unable to get past the Master Password window in new version 91 prevents me from using Thunderbird (Mac)

  • 4 replies
  • 1 has this problem
  • 15 views
  • Last reply by Wayne Mery

ofamfa
ofamfa
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I updated my Thunderbird to the latest version and I am unable to use it. All my emails are stuck because I am unable to get past the Master Password window.

I updated my Thunderbird to the latest version and I am unable to use it. All my emails are stuck because I am unable to get past the Master Password window.

Modified by Wayne Mery

All Replies (4)

Wayne Mery
Wayne Mery
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What specific action is failing - are you unable to type in the password window? And what version is installed?

ofamfa
ofamfa Question owner
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Thanks for the response. The problem occurs only with Thunderbird installations where a MASTER PASSWORD has been set. Once the app starts, the first window to enter the password shows up, then I enter the password and wait for the second window. That is now somehow "attached" to the main Thunderbird window and impossible to access. Since I am unable to go past the second step, Thunderbird simply freezes. I tried reinstalling but same problem, I tried Time Machine restore, but I encounter another error with the modification of my profile. Thunderbird 91.1.1 (64-bit) MAC on Big Sur.

ofamfa
ofamfa Question owner
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Another colleague of mine has the same problem. I have attached a screenshot of how it looks like.

Wayne Mery
Wayne Mery
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Sorry for the trouble.

A workaround is described at https://bugzilla.mozilla.org/show_bug.cgi?id=1712980#c2, where the issue is being investigated