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Installing existing thunderbird on new computer after crash

Thunderbird Installation and updates
sfhowes replied
SuMo Bot
SuMo Bot

Thunderbird setup will not accept credentials. I have confirmed my email and password work by accessing email through firefox. "Unable to log in at server. Probably wrong configuration, username, password" is the error message. Figuring out how to move addresses et al is an issue too. I have the original HDD in an exterior USB box.

Thunderbird setup will not accept credentials. I have confirmed my email and password work by accessing email through firefox. "Unable to log in at server. Probably wrong configuration, username, password" is the error message. Figuring out how to move addresses et al is an issue too. I have the original HDD in an exterior USB box.
sfhowes
sfhowes
Read this answer in context

Chosen Solution

AT&T accounts require that a secure mail key be used in TB instead of the att.net password, which will still work for webmail.

https://www.att.com/support/article/dsl-high-speed/KM1010523/

Remove the passwords from Saved Passwords in Options/Privacy & Security, restart TB, enter a key when asked for a password.

All Replies (3)

sfhowes
sfhowes

Who is the mail provider, and what are your settings? Authentication might require something different than the password that works for webmail.

SuMo Bot
SuMo Bot Question owner

att is the provider. What Thunderbird calls "Username" is my email address and my att.net password. I can log on to emails at att.net with both of those. So...??? The configuration Thunderbird made automatically. Does that answer your question?

sfhowes
sfhowes

Chosen Solution

AT&T accounts require that a secure mail key be used in TB instead of the att.net password, which will still work for webmail.

https://www.att.com/support/article/dsl-high-speed/KM1010523/

Remove the passwords from Saved Passwords in Options/Privacy & Security, restart TB, enter a key when asked for a password.

SuMo Bot
SuMo Bot Question owner

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