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opening new email account

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  • 45 views
  • Last reply by genedean198

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I have a comcast email account that I want to start accessing through Thunderbird but the installation fails due to a conflict of the password. I use the same address and password on comcast and it opens my existing email. It will not accept the password on Thunderbird. error message shows a code (AUTH 1014)

I have a comcast email account that I want to start accessing through Thunderbird but the installation fails due to a conflict of the password. I use the same address and password on comcast and it opens my existing email. It will not accept the password on Thunderbird. error message shows a code (AUTH 1014)

Chosen solution

So helping users with their ISP is the primary mission for open source software :-)

https://www.xfinity.com/support/articles/email-client-programs-with-xfinity-email?INTCMP=ILC:XA:GEN:GEN5bfebd84b5e3a

https://www.xfinity.com/support/articles/third-party-email-access

I can only guess that the 'advanced settings' in the first screenshot may be of interest. Good luck. I'm not and cannot ever become a Comcast customer. I feel grateful for that.

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Comcast requires a unique password when using any email client. It is separate from a website password. A web search for comcast app password may give you the steps, or check directly with comcast.

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I have spent over 2 hours today trying to talk to a knowledgeable support tech there...lol...I could not get anyone to understand what I needed.....

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Chosen Solution

So helping users with their ISP is the primary mission for open source software :-)

https://www.xfinity.com/support/articles/email-client-programs-with-xfinity-email?INTCMP=ILC:XA:GEN:GEN5bfebd84b5e3a

https://www.xfinity.com/support/articles/third-party-email-access

I can only guess that the 'advanced settings' in the first screenshot may be of interest. Good luck. I'm not and cannot ever become a Comcast customer. I feel grateful for that.

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Kudos to you! I had to hunt the security settings since the url was updated but after making the suggested changes in settings, it worked fine...Thanks so much!

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