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My Firefox opens to a blank screen. I've uninstalled & reinstalled several times with the same problem.

  • 2 replies
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  • Last reply by nikki15

nikki15
nikki15

My computer had to be reset a few weeks ago. I used the Windows 10 Reset this PC Restore Option and selected “Keep my Files". Since then Firefox opens to a blank screen (see attached). I've uninstalled & reinstalled several times with the same issue.

My computer had to be reset a few weeks ago. I used the Windows 10 Reset this PC Restore Option and selected “Keep my Files". Since then Firefox opens to a blank screen (see attached). I've uninstalled & reinstalled several times with the same issue.
Attached screenshots

Chosen solution

Thank you so much! After I updated Windows 10 and then installed both of the above installations (I had to do both even though I use 64-bit) it worked. You are a rock star!

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cor-el
cor-el
  • Moderator

You can check for issues caused by a corrupted or incomplete Visual C++ installation that is missing runtime components (Redistributable Packages) required by Firefox, especially VCRUNTIME140_1.dll.

See "Visual Studio 2015, 2017 and 2019":

You may not need the latter (32-bit version) if you use 64-bit Firefox. You may have to reboot the computer.

nikki15
nikki15 Question owner

Chosen Solution

Thank you so much! After I updated Windows 10 and then installed both of the above installations (I had to do both even though I use 64-bit) it worked. You are a rock star!