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Firefox Blank Screen

knelson168
knelson168
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Uninstalled and reinstalled firefox several times and each time I open it, it is a blank screen. Restarted my puter several times as well. Other browsers work OK but I like Firefox best, what is wrong? Thanks

Uninstalled and reinstalled firefox several times and each time I open it, it is a blank screen. Restarted my puter several times as well. Other browsers work OK but I like Firefox best, what is wrong? Thanks
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jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
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It reminds me of a problem I got after installing SnapCamera that completely wrecked Firefox. At some point I got a couple popups mentioning VCRUNTIME140_1.DLL. The solution was to reinstall the shared VC Runtime files from:

https://support.microsoft.com/en-us/topic/the-latest-supported-visual-c-downloads-2647da03-1eea-4433-9aff-95f26a218cc0

I downloaded and ran both the 32-bit and 64-bit installers in the first section of that article ("Visual Studio 2015, 2017 and 2019"). Then I restarted Windows and all was normal again.

I don't know whether 64-bit users need the 32-bit install, but Windows didn't object when I ran it (I ran it first, then 64-bit second).

If you don't find another explanation, please try that.