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This support said why Firefox will not "stay up" is I am on a BETA...

  • 5 replies
  • 1 has this problem
  • 16 views
  • Last reply by cor-el

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I did not choose a BETA VERSION. I have used FIREFOX since VERSION 1.0. IT USED TO BE THE BEST BROWSER EVER CREATED. BUT NO LONGER. WE use Firefox to accomplish things, not to debug BETA versions all day. One day I wake up and you FORCED rel 89.0 on us and it turned the whole WEEK to crap. I had 6 consecutive crashes the other day. Today I had 5 consecutive crashes. I had to turn my PC off and give it and me a rest. I did not ask for a BETA, even to leave rel 88. YOU 'forced' it on us with your "you have no other chooses if you want to continue using FIREFOX attitude. And all you can say is: Go BACK to 'stable rel 90 AND CREATE A NEW PROFILE? DO you have any idea how hard it is for us, a USER to CREATE A NEW PROFILE FROM SCRATCH?

THIS MAKES NO SENSE, YOU CRAM A "BETA" ON US, IT CRASHES A HALF DOZEN TIMES A DAY and your answer is to go back to a stable version YOU FORCED ON US? Then we spend a day or two creating a NEW PROFILE until you force ANOTHER BETA on us to test for you? You can't let us stay on a STABLE version like rel 88 until you work out the bugs then "tell us" there is one available and advise us to INSTALL IT? THIS IS CRAZY, let alone "Professional".

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We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

The crash report is several pages of data. We need the report numbers to see the whole report.

  1. Enter about:crashes in the Firefox address bar and press Enter. A list of Submitted/Unsubmitted Crash Reports will appear, similar to the one shown below.
  2. Copy the 5 most recent Submitted Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

Fx64Beta-aboutcrashes-unsubmitted

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

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What you could do is to install the normal Firefox from Download Firefox For All languages And Systems {web link}

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jagman55 said

DO you have any idea how hard it is for us, a USER to CREATE A NEW PROFILE FROM SCRATCH?

Have you considered using your Firefox Account to Sync data between different Firefox profiles?

Firefox does need to be stable enough to have time to upload/download data in the background, so that wouldn't help if Firefox keeps crashing spontaneously.

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unsubmitted Crash Reports Report ID Date Crashed 292bb148-a095-4bf4-be3c-bbae242d460b 7/25/2021, 1:45 AM [FAILED] 1912fdaf-bff9-4a5c-9547-dbecaef3eadc 7/23/2021, 7:31 PM [FAILED] 248a4061-29d5-4d14-a006-cfcedbcb3115 7/23/2021, 7:30 PM [FAILED]

[THERE WERE 5 BUT THEY JUST DISAPPEARED[

Submitted Crash Reports Report ID Date Submitted bp-77e824e3-9ebb-4837-8b06-a2f140210726 7/26/2021, 11:32 AM View bp-1ad36c28-b57f-4b24-ae22-b1e9c0210726 7/26/2021, 11:32 AM View bp-95566001-38fe-4ad3-804d-186d30210726 7/26/2021, 11:32 AM View bp-680aee2a-1ced-41b7-8be4-febfb0210726 7/26/2021, 11:32 AM View bp-5d5ddb3e-6a77-44f1-bbba-a7a580210726 7/26/2021, 11:32 AM View bp-ccf801e5-ed84-4d4b-aeb4-48f3a0210726 7/26/2021, 11:32 AM View bp-c4c840d0-8583-428e-8ad6-2e3620210726 7/26/2021, 11:32 AM View bp-cbe64dcd-a45b-4bef-b2dd-b6ead0210726 7/26/2021, 11:32 AM View bp-2a3a8f2d-9a67-4e36-bd9c-abb720210726 7/26/2021, 11:32 AM View bp-7f99e362-9abb-4f18-86d9-4e7860210726 7/25/2021, 10:53 PM View bp-22d3c2e9-3e1e-4b5d-8cc7-658680210726 7/25/2021, 10:51 PM View bp-d1618852-ab7e-43e8-9805-a2dff0210726 7/25/2021, 10:38 PM View bp-43e765ea-cdce-4ab1-b125-a070d0210726 7/25/2021, 10:32 PM View bp-e22d8205-6347-4bfd-a26e-ce8a90210725 7/25/2021, 1:59 AM View bp-5c1e1eb1-312a-4c37-87ba-2ee6c0210725 7/25/2021, 1:52 AM View bp-3cc1cdc4-afa2-49b2-8b80-f8a7a0210725 7/25/2021, 1:46 AM View bp-c112cb3e-5726-4921-96bb-1e2720210725 7/25/2021, 1:46 AM View bp-ecff0da2-d703-4968-9a52-530000210725 7/25/2021, 1:45 AM View bp-c7dc2d50-7787-4670-809c-0f4100210725 7/25/2021, 1:45 AM View bp-e6e5978b-0b86-43d9-9471-38d480210724 7/23/2021, 7:32 PM View bp-4cd12adb-dd6d-41cf-ad80-941000210724 7/23/2021, 7:32 PM View bp-2fcddabf-bd35-4199-a77c-cf7ff0210724 7/23/2021, 7:31 PM View bp-ab60f693-334a-41bc-9d89-806880210724 7/23/2021, 7:30 PM View

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The crash reports are OOM (out of memory) reports where not enough contiguous free memory is available. Also the page file is running out of space although its size seems to be 34 GB. The reports show "Process Type: gpu", so this might indicate issues with hardware acceleration or other graphics related issues.

What does the Windows Task Manager say about the memory usage in general (Firefox and other software) ?


You can check the Firefox Task Manager (about:performance) and about:memory pages.

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