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Help Needed

  • 2 replies
  • 1 has this problem
  • 5 views
  • Last reply by FredMcD

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When ever I try and upload to my website via WordPress Media Upload Firefox will crashing on me also I get this error message come up see this screen shot https://snipboard.io/i2XDbA.jpg https://snipboard.io/i2XDbA.jpg. I am using the latest version of the browser which is Firefox 89.0.2 If I use troubleshot on Firefox the problem goes away. I have tried to submit the reports but it wont send them. https://snipboard.io/0DGctV.jpg https://snipboard.io/0DGctV.jpg. Any advice would be of great help.

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Hi Chris, is this specific to ZIP files or do simple image files cause the same issue?

Could you check whether you can submit the crash reports in Firefox's Safe/Troubleshoot Mode? In that mode, Firefox temporarily deactivates extensions, hardware acceleration, any userChrome.css/userContent.css files, and some other advanced features to help you assess whether these are causing the problem.

If Firefox is running:

You can restart Firefox in Safe/Troubleshoot Mode using either:

  • "3-bar" menu button > Help > Troubleshoot Mode... (before Fx88: Restart with Add-ons Disabled)
  • (menu bar) Help menu > Troubleshoot Mode... (before Fx88: Restart with Add-ons Disabled)

and OK the restart. A small dialog should appear. Click the Open button (before Fx88: "Start in Safe Mode" button).

If Firefox is not running:

Hold down the Shift key when starting Firefox. (On Mac, hold down the option/alt key instead of the Shift key.) A small dialog should appear. Click the Open button (before Fx88: "Start in Safe Mode" button).

Note: Don't use the Refresh without first reviewing this article to understand what will be deleted: Refresh Firefox - reset add-ons and settings.

Any improvement?

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Chris said

I am using the latest version of the browser which is Firefox 89.0.2

https://support.mozilla.org/en-US/kb/update-firefox-latest-version?cache=no

Version 90.0, first offered to Release channel users on July 13, 2021

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