Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Clicking Basic Media Website Buttons Freezes Entire Computer

  • 4 replies
  • 1 has this problem
  • 8 views
  • Last reply by rydawgspam

more options

If I am on Youtube and click the logo icon in the top left, or the Twitter back button, or click on a recommended video, my entire computer freezes for 8-15 seconds. I can't close apps, speak on communication apps like Discord, nor can I even close the tab. I've tried troubleshoot mode, verifying browser file integrity, turning hardware acceleration off, and using older versions of Firefox and the issue seems to persist no matter what I do, I happen to really like this browser and I really want to try and find a solution for these issues. I am always running the latest version of Firefox (90b5) and use windows 8.1. When recording some of my performance data it seems the issue uses all the power my CPU (i-5 6600k) is able to offer. I don't know how to fix this and would really appreciate any help, thank you in advance.

If it helps: https://share.firefox.dev/3pzodOU

If I am on Youtube and click the logo icon in the top left, or the Twitter back button, or click on a recommended video, my entire computer freezes for 8-15 seconds. I can't close apps, speak on communication apps like Discord, nor can I even close the tab. I've tried troubleshoot mode, verifying browser file integrity, turning hardware acceleration off, and using older versions of Firefox and the issue seems to persist no matter what I do, I happen to really like this browser and I really want to try and find a solution for these issues. I am always running the latest version of Firefox (90b5) and use windows 8.1. When recording some of my performance data it seems the issue uses all the power my CPU (i-5 6600k) is able to offer. I don't know how to fix this and would really appreciate any help, thank you in advance. If it helps: https://share.firefox.dev/3pzodOU

All Replies (4)

more options

Boot the computer in Windows Safe mode with network support to see if that has effect in case security software is causing problems.

more options

Unfortunately rebooting in safe mode with networking did not solve the issue, is there anything I could try? Sorry if this isn't a reply directly to your comment, I'm not sure how to exactly

Modified by rydawgspam

more options

Have you done your windows update?

more options

I have, my windows is up to date