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2 Step Authentication Account Issues with email that no longer exists

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  • 1 has this problem
  • 12 views
  • Last reply by cor-el

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Hello,

Since 2 step authentication has been added to the Mozilla add-on accounts, we no longer have access to this account. We have the email address and password, but cant enter the code for the 2 step authentication as the code is sent to an email that no longer exists. We have another account that we would like to transfer an extension to from the old email account. Is there any way to access the old account or transfer the extension from the old account to the new one without having the access to emails sent to the email address of the old account?

This is important to us as the id of the extension used within the non-existent account is preventing us from loading another extension with the same id. This is to prevent us from having to rebuild our NMH software that must use the appropriate id for communication.

Any help would be appreciated.

Chosen solution

Best would be to contact Add-on support about this issue, but usually there is no workaround possible if you lose access when 2FA is involved and you do not have recovery codes that you can use.

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Chosen Solution

Best would be to contact Add-on support about this issue, but usually there is no workaround possible if you lose access when 2FA is involved and you do not have recovery codes that you can use.

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