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My firefox crashed

  • 4 replies
  • 1 has this problem
  • Last reply by tak1351

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I uninstalled firefox....and now I would like to install from my back up from firefox......I cant remember my email is to my firefox account can you help with this.....also all color is gone from top of was bard blue

All Replies (4)

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Hi tak1351,

You can recover your account and reset your password by visiting:

If you continue to have problems, please let me know.


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You can reset your Firefox Account password by going to

Kind regards, Brian.


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Note that resetting the password for the Firefox Account will remove all data stored on the Sync server because this password is used to encrypt your data before it is uploaded to the Sync server and only this password can decrypt this data.

If you uninstalled Firefox, but didn't remove the profile folder and its files then your personal data should still be there and found by Firefox if you reinstall Firefox.

Location used for the main profile that keeps your personal data (Root Directory on about:profiles).

If you have submitted crash reports, please post the IDs of one or more recent crash reports that start with "bp-".

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the report ID of recent crash reports on the "Help -> More Troubleshooting Information" (about:support) page.

  • click the "All Crash Reports" button on this page to open the about:crashes page and see all crash reports.

Alternatively you can open about:crashes via the location/address bar.

See also:


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i want to recover my data from cloud......firefox has it some were i think


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