Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Logged in device location completely wrong on https://accounts.firefox.com/settings

  • 3 replies
  • 3 have this problem
  • 20 views
  • Last reply by andyschoppe

more options

The Firefox account settings page displays a list of logged in devices at the very bottom of the page (connected services).

I have verified all logged in devices to be correct. However for one of the devices (my main computer browser), the location displayed is COMPLETELY off. I live in Norway, and it claims device location is somewhere in Oregon, United States. I do not use any VPN services and both my public IPv4 and IPv6 addresses are located in Norway, from which I connect with the device/browser in question (whatismyipaddress.com shows correct location for both of them). Also, activity timestamp is updated in accordance with my own activity from the client, but the location remains wrong. I also tried logging out the device, and logging back in, but this did not fix the location.

Obviously the location service used for the logged in device list is unreliable. I suggest that you please also show the latest IP address used by each device, so that more technically inclined users can verify correct addresses themselves, should the location be way off. It is unsettling to see strange locations (for known devices) on a page used to verify the security of my Firefox account. In this instance, there is no security breach, but it required me to spend much time investigating.

I do not know if it matters, but the device in question is a Linux desktop Firefox client.

Chosen solution

Hi

Our Firefox Accounts team is aware of this issue and will be correcting it very soon.

Read this answer in context 👍 3

All Replies (3)

more options

Chosen Solution

Hi

Our Firefox Accounts team is aware of this issue and will be correcting it very soon.

Helpful?

more options

Hi all. I have the same problem. Logging in from Germany but Firefox on iOS and macOS shows „Boardman, OR, United States“. It would be better to see the IP and location as shown in the automated login notification email which seems to be correct.

Helpful?

more options

Same, no matter what I do, (only) the combination of desktop Firefox and Google search thinks I'm in Berlin. I'm in Chicago. Everything else works perfectly. It's infuriating...

Helpful?

Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.