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Getting onto secure message center of Blue Cross Blue Shield at febblue.org with Firefox

  • 2 replies
  • 1 has this problem
  • 202 views
  • Last reply by cor-el

milesgschumacher
milesgschumacher

I am not able to get onto my secure message center in my febblue.org (Blue Cross/Blue Shield insurance) page. I can log onto the home page, but the landing page for the secure message center hangs. The feature does work fine in other browsers such as Chrome. The URL for this, if this helps, is: https://custserv.fepblue.org/FIM/sps/FEPOCFED/saml20/logininitial?RequestBinding=HTTPPost&ResponseBinding=HTTPPost&Target=https://custserv.fepblue.org:443/fepesvc/inbox.do&NameIdFormat=email

Perhaps a bug in Firefox 86 and 87? That is when it became an issue.

I am not able to get onto my secure message center in my febblue.org (Blue Cross/Blue Shield insurance) page. I can log onto the home page, but the landing page for the secure message center hangs. The feature does work fine in other browsers such as Chrome. The URL for this, if this helps, is: https://custserv.fepblue.org/FIM/sps/FEPOCFED/saml20/logininitial?RequestBinding=HTTPPost&ResponseBinding=HTTPPost&Target=https://custserv.fepblue.org:443/fepesvc/inbox.do&NameIdFormat=email Perhaps a bug in Firefox 86 and 87? That is when it became an issue.

Chosen solution

Make sure you are not blocking content.

Start Firefox in Safe Mode {web link}

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop


Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

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All Replies (2)

FredMcD
FredMcD

Chosen Solution

Make sure you are not blocking content.

Start Firefox in Safe Mode {web link}

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop


Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

cor-el
cor-el
  • Moderator

Also make sure your security software isn't blocking content. 

registeredAntiVirus: Malwarebytes;McAfee VirusScan
registeredAntiSpyware: 
registeredFirewall: McAfee Firewall

Boot the computer in Windows Safe mode with network support to see if that has effect in case security software is causing problems.