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Can't get to sbcglobal.net email

  • 4 replies
  • 1 has this problem
  • 36 views
  • Last reply by FredMcD

b1pmail-bruce
b1pmail-bruce

I have been able to access my sbcglobal.net email up until to day. 

   An error occurred while processing your request.
   Reference #97.4f397c68.1616602006.71f9255
  • I have tried adjusting protections to no avail
  • I can sign in using another browser, but NEVER with FireFox.


Any suggestions? Otherwise, I think that I may need to dump FireFox.  :-(

I have been able to access my sbcglobal.net email up until to day. * Today, I got to https://currently.att.yahoo.com/ as usual. * I select "sign in" * I select my account * The account tries to load until I get this message: An error occurred while processing your request. Reference #97.4f397c68.1616602006.71f9255 * I have tried adjusting protections to no avail * I can sign in using another browser, but NEVER with FireFox. Any suggestions? Otherwise, I think that I may need to dump FireFox. :-(

Chosen solution

Make sure you are not blocking content.

Start Firefox in Safe Mode {web link}

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop


Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

Read this answer in context 👍 1

All Replies (4)

b1pmail-bruce
b1pmail-bruce Question owner

FYI, I'm using Windows 10 Pro on a Surface Pro 4.

FredMcD
FredMcD

Chosen Solution

Make sure you are not blocking content.

Start Firefox in Safe Mode {web link}

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop


Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

b1pmail-bruce
b1pmail-bruce Question owner

Thanks. Deleting the cookies worked.

FredMcD
FredMcD

Glad to help. Safe Surfing.