Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More
Solved Archived

Download issue

FredMcD replied
Steve

A Firefox or extension setting is stopping me from viewing and downloading bills (PDF) on my phone provider website - this does not happen on a different browser. Extensions installed: Forget Me Not, Privacy Badger, AdBlocker Ultimate, HTTPS Everywhere.

Suggestions would be appreciated.

A Firefox or extension setting is stopping me from viewing and downloading bills (PDF) on my phone provider website - this does not happen on a different browser. Extensions installed: Forget Me Not, Privacy Badger, AdBlocker Ultimate, HTTPS Everywhere. Suggestions would be appreciated.

All Replies (1)

Chosen Solution

Make sure you are not blocking content.

Start Firefox in Safe Mode {web link}

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?


https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop


Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.