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Firefox doesn't open some pages, where i can open them on internet explorer and chrome

ahmed.elghoul
ahmed.elghoul

i couldn't see the mozilla survey using firefox, i opened it using internet explorer https://qsurvey.mozilla.com/s3/daily-attitude-survey?fxVersion=85.0&isDefaultBrowser=0&searchEngine=google-b-d&source=heartbeat&surveyversion=85.0&syncSetup=0&updateChannel=release&utm_campaign=PleasehelpmakeFirefoxbetterbytakingthisshort3-questionsurvey&utm_medium=show-heartbeat&utm_source=firefox&userId=6ad9d740-93c9-4570-9140-390a8f1d4328&type=button&flowId=1c17bfdd-0883-48d9-bc75-46cfab567180

also, this web page doesn't work properly, i can't see the wheather devolopment

https://www.windy.com/

thank you for your help

i couldn't see the mozilla survey using firefox, i opened it using internet explorer https://qsurvey.mozilla.com/s3/daily-attitude-survey?fxVersion=85.0&isDefaultBrowser=0&searchEngine=google-b-d&source=heartbeat&surveyversion=85.0&syncSetup=0&updateChannel=release&utm_campaign=PleasehelpmakeFirefoxbetterbytakingthisshort3-questionsurvey&utm_medium=show-heartbeat&utm_source=firefox&userId=6ad9d740-93c9-4570-9140-390a8f1d4328&type=button&flowId=1c17bfdd-0883-48d9-bc75-46cfab567180 also, this web page doesn't work properly, i can't see the wheather devolopment https://www.windy.com/ thank you for your help
Attached screenshots

Chosen solution

Hi, try turning off 'Enhanced Tracking Protection' for that site by clicking the shield icon at the left-hand end of the address bar while the page is loaded - Enhanced Tracking Protection in Firefox for desktop.

If that doesn't help, disable any ad blocker you may be using then reload the site.

Hold down the Shift key when you start Firefox to start in Safe Mode. More - Diagnose Firefox issues using Troubleshoot Mode.

If it works in Safe Mode, disable any extensions you have - 3-bar menu > Add-ons > Extensions, then restart Firefox; now if it's still OK, re-enable them one by one until you find the culprit. You may need to restart Firefox after enabling some extensions.

If your question is resolved by this or another answer, please help other users by marking the best reply as Solved. Thank you!

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All Replies (2)

Scribe
Scribe

Chosen Solution

Hi, try turning off 'Enhanced Tracking Protection' for that site by clicking the shield icon at the left-hand end of the address bar while the page is loaded - Enhanced Tracking Protection in Firefox for desktop.

If that doesn't help, disable any ad blocker you may be using then reload the site.

Hold down the Shift key when you start Firefox to start in Safe Mode. More - Diagnose Firefox issues using Troubleshoot Mode.

If it works in Safe Mode, disable any extensions you have - 3-bar menu > Add-ons > Extensions, then restart Firefox; now if it's still OK, re-enable them one by one until you find the culprit. You may need to restart Firefox after enabling some extensions.

If your question is resolved by this or another answer, please help other users by marking the best reply as Solved. Thank you!

ahmed.elghoul
ahmed.elghoul Question owner

Hello, and thank you for your support!

unfortunatly both actions didn't help

Modified by ahmed.elghoul