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trojan spyware alert (hack)

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  • 1 has this problem
  • 9 views
  • Last reply by FredMcD

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While on firefox my mac computer froze a voice came on and said trojan spyware alert error code ...call this number. I shut down my computer. I am on safari now. how do I get it off and can I open firefox again

Modified by cor-el

All Replies (2)

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First, let's check your system.

You may have ad/mal-ware. Further information can be found in this article; https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware?cache=no

Run most or all of the listed free to use malware scanners. Each works differently. If one program misses something, another may pick it up.

Helpful?

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If it's like the fake FBI/Interpol browser lock page, A way out of a trap page is to (force it if needed) Close Firefox. Wait about 20 seconds for Firefox to finish closing. Right-click on the Firefox icon and select Open New Window. +++++++++++++++++++++++++++++++++++++++++ Sometimes this works. If it opens, close it by Menu > File > Exit. This will flush out that web page from the Session Store.

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