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High memory usage when opening the lock menu

  • 5 replies
  • 1 has this problem
  • 35 views
  • Last reply by parodper

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Like the title says, when I click the lock icon at the left of the URL the menu appears bugged and firefox starts using all the RAM in the system until I kill the process. This does not happen on Safe Mode.

Chosen solution

Found out that the "Refresh Firefox" button doesn't delete bookmarks and history and tried it. For now the problem appears solved. Thanks for the help.

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All Replies (5)

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It could be the work of one of your add-ons, or it could be Hardware Acceleration. How to disable Hardware Acceleration {web link}

Type about:addons<enter> in the address bar to open your Add-ons Manager. Hot key; <Control> (Mac=<Command>) <Shift> A)

In the Add-ons Manager, on the left, select Extensions. Disable a few add-ons, then Restart Firefox.

Some added toolbar and anti-virus add-ons are known to cause Firefox issues. Disable All Of them.

If the problem continues, disable some more (restarting FF). Continue until the problem is gone. After, you know what group is causing the issue. Re-enable the last group ONE AT A TIME (restarting FF) until the problem returns.

Once you think you found the problem, disable that and re-enable all the others, then restart again. Let us know who the suspect is, detective.

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No. Disabled Hardware Acceleration and the problem continues. Also, I don't have any addons.

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parodper said

This does not happen on Safe Mode.

https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode

Safe Mode is a troubleshooting mode that temporarily turns off hardware acceleration, resets some settings, and disables add-ons (extensions and themes). If the problem goes away, that tells us one thing. If it does not, that tells us something else.


Have you tried the default theme?

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You can create a new profile as a quick test to see if your current profile is causing the problem.

See "Creating a profile":

If the new profile works then you can transfer files from a previously used profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over problems.

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Chosen Solution

Found out that the "Refresh Firefox" button doesn't delete bookmarks and history and tried it. For now the problem appears solved. Thanks for the help.