Windows 10 will reach EOS (end of support) on October 14, 2025. For more information, see this article.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Outlook messages not visible when opened ; Uncaught (in promise) Error: GetTimeZone failed: No Reason Phrase

  • 1 reply
  • 1 has this problem
  • 10 views
  • Last reply by Olilaf

more options

Hi,

I am using Firefox v84.0.1 to read mails in Outlook online OWA. When I try to open a message, an error messag is shown in the window:

     the e-mail message can not be displayed, check your internet connection.

In the console I see messages like: Uncaught (in promise) Error: GetTimeZone failed: No Reason Phrase

Hi, I am using Firefox v84.0.1 to read mails in Outlook online OWA. When I try to open a message, an error messag is shown in the window: the e-mail message can not be displayed, check your internet connection. In the console I see messages like: Uncaught (in promise) Error: GetTimeZone failed: No Reason Phrase
Attached screenshots

Chosen solution

I have logged out and in on outlook.live.com an the problem is solved.

Read this answer in context 👍 0

All Replies (1)

more options

Chosen Solution

I have logged out and in on outlook.live.com an the problem is solved.