Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

page jumping down

  • 1 reply
  • 1 has this problem
  • 14 views
  • Last reply by cor-el

more options

When I am on website, scrolling down slowly, the page suddenly jumps to the bottom and I have to scroll up to get back to where I was. How can I fix this?

All Replies (1)

more options

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration or userChrome.css is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Safe Mode start window

You may have switched on caret browsing. You can toggle caret browsing off/on by pressing F7 (Mac: fn + F7).

  • Options/Preferences -> General: Browsing
    remove checkmark: [ ] "Always use the cursor keys to navigate within pages"

Note that this is a Firefox accessibility feature.