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I have a personal website which uses a "hit counter" provided by Bravenet. Here is the code:

<script type="text/javascript" src=""></script>

This counter worked for quite a while, and recently stopped working using Firefox on my desktop (Dell Inspiron 660s). It still works on Safari (on my iPhone) and on Chrome (on my desktop).

Could it be a problem with my computer or Firefox?

All Replies (2)

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I wonder whether it could be blocked by Firefox's Enhanced Tracking Protection feature. If you glance at the left end of the address bar while on your site, is the shield icon toward a bit purplish? That would indicate that some content is blocked. Click the icon to learn more or make an exception. See: Enhanced Tracking Protection in Firefox for desktop.

You also could test in Firefox's Safe Mode. In its Safe Mode, Firefox temporarily deactivates extensions, hardware acceleration, any userChrome.css/userContent.css files, and some other advanced features to help you assess whether these are causing the problem.

If Firefox is not running: Hold down the Shift key when starting Firefox. (On Mac, hold down the option/alt key instead of the Shift key.)

If Firefox is running: You can restart Firefox in Safe Mode using either:

  • "3-bar" menu button > "?" Help button > Restart with Add-ons Disabled
  • (menu bar) Help menu > Restart with Add-ons Disabled

and OK the restart.

Both scenarios: A small dialog should appear. Click "Start in Safe Mode" (not Refresh).

Any difference?


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Thank you for your prompt and helpful response. In following your suggestions, I first found the problem was not related to Enhanced Tracking Protections. Restarting Firefox in safe mode, the problem disappeared, so I looked at Extensions. Fortunately, the only active extension was "Adblock Plus", which I use to block ads from my AT&T/Yahoo email. By disabling Adblock from the website which had the counter issue, the problem was solved. Thanks again.


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