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Can't log in to Mint with Firefox

  • 1 reply
  • 1 has this problem
  • 11 views
  • Last reply by FredMcD

ronhadsall
ronhadsall
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I am dealing with what appears to be a browser issue. When I try to log in to my Mint account using Firefox, it requires me to verify that I am not a robot. Then using reCAPTCHA it brings up a set of images that I click. After clicking each set it keeps bringing up new sets of images and prevents me from logging in.

When I contacted Mint they said I needed to clear cookies in Firefox. So I cleared cookies and still cannot log in. It keeps throwing new sets of images at me over and over. I have been easily able to log in to Mint using Firefox in the past, but just recently it will not allow me to log in. I do not understand why.

I chatted with Mint who told me to use Chrome. I tried using Chrome and I can log in using Chrome. Why can't I log in using Firefox?

Also, is it feasible to offer a chat window to discuss this problem?

Ron Hadsall ronhadsall@gmail.com

I am dealing with what appears to be a browser issue. When I try to log in to my Mint account using Firefox, it requires me to verify that I am not a robot. Then using reCAPTCHA it brings up a set of images that I click. After clicking each set it keeps bringing up new sets of images and prevents me from logging in. When I contacted Mint they said I needed to clear cookies in Firefox. So I cleared cookies and still cannot log in. It keeps throwing new sets of images at me over and over. I have been easily able to log in to Mint using Firefox in the past, but just recently it will not allow me to log in. I do not understand why. I chatted with Mint who told me to use Chrome. I tried using Chrome and I can log in using Chrome. Why can't I log in using Firefox? Also, is it feasible to offer a chat window to discuss this problem? Ron Hadsall ronhadsall@gmail.com

All Replies (1)

FredMcD
FredMcD
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Make sure you are not blocking content.

Start Firefox in Safe Mode {web link}

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop


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