Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Cannot uncheck "Delete cookies and site data when Firefox is closed" - need a human to answer

  • 1 reply
  • 1 has this problem
  • 12 views
  • Last reply by cor-el

Bluemagic68
Bluemagic68
more options

I posted this question yesterday. The feedback was provided by a 'robot', the e-mail took me down a very confusing rabbit hole. I cannot reply to a robot, so I need to post the same question again.

I believe at some point I selected the option in the title, by mistake, and Mozilla is unforgivingly stuck on that option and just won't let go. Is there any real support on Mozilla, or it just a patchwork of robots and nonsense lengthy feedback e-mails that make no sense at all? I can't even reply to a robot. Is this the real Mozilla support?

Let me know. Mozilla taunts this wonderful community, plenty of support, but a robot answers your question?? Really????

I posted this question yesterday. The feedback was provided by a 'robot', the e-mail took me down a very confusing rabbit hole. I cannot reply to a robot, so I need to post the same question again. I believe at some point I selected the option in the title, by mistake, and Mozilla is unforgivingly stuck on that option and just won't let go. Is there any real support on Mozilla, or it just a patchwork of robots and nonsense lengthy feedback e-mails that make no sense at all? I can't even reply to a robot. Is this the real Mozilla support? Let me know. Mozilla taunts this wonderful community, plenty of support, but a robot answers your question?? Really????

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

What I wrote in that reply are merely standard steps on how to deal with issues accessing a website.

Can you at least revert that choice and uncheck the "Delete cookies and site data when Firefox is closed" setting or is that item grayed ?

Can you attach a screenshot?

I posted that long answer because I wasn't sure about your issue. If you have checked "Delete cookies and site data when Firefox is closed" then this merely means that you remove cookies that do not have an allow exception when you close Firefox. That shouldn't have effect on accessing your emails, as this would only log you out of websites and you would get a login page when you try to access your email.

You would have to give more detail what exactly is wrong as it is possible that there is a problem with the cookies or you might be using content blocking extensions.

You can clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences).

"Remove the Cookies" for websites that cause problems:

  • Options/Preferences -> Privacy & Security
    Cookies and Site Data: "Manage Data"

"Clear the Cache":

  • Options/Preferences -> Privacy & Security
    Cookies and Site Data -> Clear Data -> Cached Web Content: Clear