Mozilla VPN is currently experiencing an outage. Our team is actively working to resolve the issue. Please check the status page for real-time updates. Thank you for your patience.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

web shortcuts don't always open

  • 1 reply
  • 1 has this problem
  • 9 views
  • Last reply by FredMcD

SG1
SG1
more options

Over the last few months I have been having problems getting web shortcuts on my desktop to open consistently. Sometimes they will open but other times the will not with just a blank page. If I close it and then click on the shortcut again, it will open…sometimes. Other times, I have to open then close then open then close then open again before the shortcut will open properly. Not ideal. I disabled all add ons and plugins but that didn’t help. I opened FF in SafeMode but that doesn’t help. I cleared Cache, cookies and history but that didn’t help. I re-installed FireFox but that didn’t help. I switched browsers to Chrome and the shortcuts open every time. I just noticed that if I leave a copy of FF open and minimized, then when I click on a web shortcut, it will open without issues. I run Windows 10 pro ver 2004. As of now, I am using Chrome as my default browser, but would rather be using FF. Any ideas what the problem is and how to fix it?

Over the last few months I have been having problems getting web shortcuts on my desktop to open consistently. Sometimes they will open but other times the will not with just a blank page. If I close it and then click on the shortcut again, it will open…sometimes. Other times, I have to open then close then open then close then open again before the shortcut will open properly. Not ideal. I disabled all add ons and plugins but that didn’t help. I opened FF in SafeMode but that doesn’t help. I cleared Cache, cookies and history but that didn’t help. I re-installed FireFox but that didn’t help. I switched browsers to Chrome and the shortcuts open every time. I just noticed that if I leave a copy of FF open and minimized, then when I click on a web shortcut, it will open without issues. I run Windows 10 pro ver 2004. As of now, I am using Chrome as my default browser, but would rather be using FF. Any ideas what the problem is and how to fix it?

All Replies (1)

FredMcD
FredMcD
more options

Use these links to create a new profile. Use this new profile as is. Is the problem still there?

https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible

http://kb.mozillazine.org/Profile_folder_-_Firefox#Navigating_to_the_profile_folder

https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles

https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles


Type about:profiles<enter> in the address bar.