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suggestions why broswer ( any of my 3 ) often crashes when login to bank or ebay . then cannot open ANY browser without shutting down PC .


Running XP . when the browser crashes by a not responding message it can be closed in task manager and seems closed but it or I EX or chrome will not open . clicking the icon nothing at all happens. have to re-boot. When the PC restarts it is on the browser page that crashed with option to start again or try again. only relates to logins of bank ( not every time ) and sometimes Ebay. Any ideas what could be creating this problem . cheers and thanks SteveG

Additional System Details

Installed Plug-ins

  • Google Update
  • Next Generation Java Plug-in 1.6.0_38 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Shockwave Flash 11.4 r402
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.4
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • iTunes Detector Plug-in
  • GEPlugin
  • CANON iMAGE GATEWAY Album Plugin Utility Module for IJ
  • Adobe ESD Version Manager 2.2
  • Rhapsody Player Engine Plugin
  • Npdsplay dll
  • DRM Netscape Network Object
  • DRM Store Netscape Plugin
  • Macromedia Shockwave for Director Netscape plug-in, version 8.5
  • Windows Multimedia Services DRM Store Plug-In


  • User Agent: Mozilla/5.0 (Windows NT 5.1; rv:18.0) Gecko/20100101 Firefox/18.0

More Information

Tyler Downer
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1166 solutions 6653 answers

We're sorry to hear that your Firefox seems to be crashing. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.

  1. Enter about:crashes in the Firefox location bar (that's where you enter your website names) and press Enter. You should now see a list of submitted crash reports.
  2. Copy the most recent 5 report IDs that you see in the crash report window and paste them into your forum response.

Thanks in advance for your help!

More information and further troubleshooting steps can be found in the Firefox crashes - Troubleshoot, prevent and get help fixing crashes article.

Question owner

Thanks for that Tylerdowner, but when i do that the last one listed is about a month ago , so the crashes I am concerned about that have been happening more recently than that are not recording on that log file ??

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10783 solutions 97054 answers

Try to boot the computer in Windows Safe mode with network support (press F8 on the boot screen) as a test to see if that helps.

Do a malware check with some malware scanning programs on the Windows computer.
You need to scan with all programs because each program detects different malware.
Make sure that you update each program to get the latest version of their databases before doing a scan.

You can also do a check for a rootkit infection with TDSSKiller.

See also:

Question owner

checked crash reports and now 4 are showing for yesterday. most time this problem happens it does not show as a crash by this report system but in case it helps you help me here are the 4 recent ones

bp-da9acf99-f1d3-4165-87e6-7926b2130121 bp-c203a714-30ea-4dee-b419-b6bff2130121 bp-26a5e7cb-66ed-4b10-8699-17fe52130121 bp-f0a52fa6-f6f6-4cfa-b9bf-86f512130121

many thanks steve g

  • Top 10 Contributor
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10783 solutions 97054 answers

Could be a problem with a plugin.

You can check for problems caused by recent Flash updates and try these:

  • disable a possible RealPlayer Browser Record Plugin extension for Firefox and update the RealPlayer if installed
  • disable protected mode in Flash 11.3 and later
  • disable hardware acceleration in the Flash plugin

Question owner

Thanks for help so far. have checked everything suggested but the problem persists. any other thoughts please

  • Top 10 Contributor
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10783 solutions 97054 answers

Try to boot the computer in Windows Safe mode with network support (press F8 on the boot screen) as a test to see if that helps.

Question owner

Thanks Cor-el

In safe mode all seems fine ! What does that test imply about the nature of the problem ?

  • Top 10 Contributor
  • Moderator
10783 solutions 97054 answers

Did you also try Firefox Safe mode to see if hardware acceleration is causing the problem?

If it works in Windows Safe mode then you have a problem with other software, likely security software, that is running on your computer. Make sure that you have the latest updates of your security software.

You can use the Autoruns utility to see which software and services gets started.