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Email links

  • 6 replies
  • 1 has this problem
  • 6 views
  • Last reply by FredMcD

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Links in emails do not work. If Firefox doesn't fix this I'll have to switch to another browser. Too much information comes in email these days. I've tried that "mail to" fix, which makes no sense, and didn't fix it anyway.

Links in emails do not work. If Firefox doesn't fix this I'll have to switch to another browser. Too much information comes in email these days. I've tried that "mail to" fix, which makes no sense, and didn't fix it anyway.

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terrykirkpatrick said

I've tried that "mail to" fix . . .

What are you talking about?


Make sure you are not blocking content.

Start Firefox in Safe Mode {web link}

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?


https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop

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I kept getting this in searhes: https://support.mozilla.org/en-US/kb/change-program-used-open-email-links

It clearly isn't about my problem.

Yes, in safe mode the problem seems to go away. Now what?

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https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode

Safe Mode is a troubleshooting mode that temporarily turns off hardware acceleration, resets some settings, and disables add-ons (extensions and themes). If the problem goes away, that tells us one thing. If it does not, that tells us something else.


It could be the work of one of your add-ons, or it could be Hardware Acceleration. How to disable Hardware Acceleration {web link}

Type about:addons<enter> in the address bar to open your Add-ons Manager. Hot key; <Control> (Mac=<Command>) <Shift> A)

In the Add-ons Manager, on the left, select Extensions. Disable a few add-ons, then Restart Firefox.

Some added toolbar and anti-virus add-ons are known to cause Firefox issues. Disable All Of them.

If the problem continues, disable some more (restarting FF). Continue until the problem is gone. After, you know what group is causing the issue. Re-enable the last group ONE AT A TIME (restarting FF) until the problem returns.

Once you think you found the problem, disable that and re-enable all the others, then restart again. Let us know who the suspect is, detective.

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Thank you. I'll give it a shot. Appreciate your help.

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Looks as though it was the Google Container.

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Chosen Solution

I am glad to hear that your problem has been resolved. If you haven't already, please select the answer that solves the problem. This will help other users with similar problems find the solution.

Thank you for contacting Mozilla Support.