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Logon issue with Halifax Online Banking (UK) site

Firefox Troubleshooting
FredMcD replied
Mark
Mark

Can't log in. MS Edge does allow log in. Pls see attached image.

Have tried clearing cache and cookies.

Address is:- https://www.halifax-online.co.uk/personal/logon/login.jsp

TIA

Can't log in. MS Edge does allow log in. Pls see attached image. Have tried clearing cache and cookies. Address is:- https://www.halifax-online.co.uk/personal/logon/login.jsp TIA
Attached screenshots

Modified by Mark

All Replies (3)

FredMcD
FredMcD

Chosen Solution

Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

If there is still a problem, Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Did this help?

While you are in safe mode;

Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches.

How to disable Hardware Acceleration {web link}

Mark
Mark Question owner

Thx for the tip!

I had already tried clearing cache and cookies before. Starting in safe mode "fixed" the issue. I have since tried to log in using Firefox in standard mode and it still works. I did not have to disable hardware acceleration.

Much appreciated!

FredMcD
FredMcD

Glad to help. Safe Surfing.