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« Sorry. We’ve locked your account. »

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Hello,

I'm getting the following message:

« Sorry. We’ve locked your account.

The confirmation email we sent to XXX@XXX.org was returned and we’ve locked your account to protect your Firefox data.

If this is a valid email address, let us know and we can help unlock your account. No longer own that email? Create a new account »

I can connect to this support using the account, but not using sync on my devices.

My mail is a valid email address, and there was some temporary problem with the mail server which explains why the mail was returned.

What can I do to get back my account? The « let us know » link leads me here.

Thanks,

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Chosen solution

In this type of situation (as far as I know), the account should be unlocked after a 24 hour wait period.

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Chosen Solution

In this type of situation (as far as I know), the account should be unlocked after a 24 hour wait period.

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