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Instagram videos not playing

  • 1 reply
  • 1 has this problem
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  • Last reply by FredMcD

donashapewear
donashapewear
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When I open instagram website, the videos uploaded along with the post is not playing. The thumbnail shows, but when i press the play button, it shows only black screen, I can hear the audio on the video running in the background. I have the latest update for Firefox 80.0.1(64 bit) Windows 7 64 bit

When I open instagram website, the videos uploaded along with the post is not playing. The thumbnail shows, but when i press the play button, it shows only black screen, I can hear the audio on the video running in the background. I have the latest update for Firefox 80.0.1(64 bit) Windows 7 64 bit

All Replies (1)

FredMcD
FredMcD
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Make sure you are not blocking content.

Start Firefox in Safe Mode {web link}

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop