Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Error sending emails.

  • 1 reply
  • 1 has this problem
  • 2 views
  • Last reply by Matt

k7lrb
k7lrb
more options

When trying to send emails, using my Cox email account, I get the following message:

An error occurred while sending mail: The mail server sent an incorrect greeting: cxr-obgw-6003a.stratus.cloudmark.com cmsmtp 193.36.225.118 blocked. Refer to Error Codes section at https://www.cox.com/residential/support/email-error-codes.html for more information. AUP#CXDNS.

I have tried some of the 'suggestions' offered online, including via Thunderbird, to no avail. I have recently "upgraded" to Win10 but my email has been working fine, even after the "upgrade". Any help will be greatly appreciated!

Thanks, Larry

When trying to send emails, using my Cox email account, I get the following message: An error occurred while sending mail: The mail server sent an incorrect greeting: cxr-obgw-6003a.stratus.cloudmark.com cmsmtp 193.36.225.118 blocked. Refer to Error Codes section at https://www.cox.com/residential/support/email-error-codes.html for more information. AUP#CXDNS. I have tried some of the 'suggestions' offered online, including via Thunderbird, to no avail. I have recently "upgraded" to Win10 but my email has been working fine, even after the "upgrade". Any help will be greatly appreciated! Thanks, Larry

All Replies (1)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

have you tried asking cox why they are refusing to allow you to submit email from the IP address they gave you? OR are you using another provider to connect to the internet as the IP appears to be owned by DDNS.net not Cox.

See https://www.abuseipdb.com/check/193.36.225.118