Greetings and Thank You,
It does not show up thru regedit.
How can I delete it?
Thanks for your help.
All Replies (7)
Hi Jason, where do you see this reference? For example:
- it is detected by antivirus software in a cache folder, meaning it is something Firefox stored after a website sent it during a visit to a page -- see: How to clear the Firefox cache
- it has taken over the start page -- see: How to set the home page
- it has taken over providing search results -- see: Change your default search settings in Firefox (if those changes do not stick or don't work, see the notes below on Extensions)
- something else (please describe in more detail)
One possible culprit would be an extension. You can view, disable, and often remove unwanted or unknown extensions on the Add-ons page. Either:
- Ctrl+Shift+a (Mac: Command+Shift+a)
- "3-bar" menu button (or Tools menu) > Add-ons
- type or paste about:addons in the address bar and press Enter/Return
In the left column of the Add-ons page, click Extensions. On the right side, find the "Manage Your Extensions" heading.
If there is at least one extension before the next heading -- "Recommended Extensions" -- please continue:
Then cast a critical eye over the list below that heading. Any extensions Firefox installs for built-in features are hidden from this page, so everything listed here is your choice (and your responsibility) to manage. Anything suspicious or that you just do not remember installing or why? If in doubt, disable (or remove). For your privacy and security, don't let mystery programs linger here.
Any progress so far?
Thanks for replying so quickly.
I've run Norton 360 2020, but it does not pick it up.
Hope this info helps.
How about extensions other than NoScript? Do you have any and have they all earned a clean bill of health in your testing?
Do you want to share your extensions list? You can copy/paste it from the Troubleshooting Information page. Either:
- "3-bar" menu button > "?" Help > Troubleshooting Information
- (menu bar) Help > Troubleshooting Information
- type or paste about:support in the address bar and press Enter
Scroll down the page to the "Extensions" heading. Then you can select and copy the table that follows (not the entire page, please, that's too much information) using either Ctrl+c or right-click > Copy and then paste it into a reply. It will be messy, but we're used it.
JScher200, Thanks for following up. This IcelandSue.com may also be making Firefox constantly crash.
Here's the table that follows the Extension table. Thanks,Jason
Nothing yet. Nothing yet. • resource://gre/modules/osfile/osfile_async_worker.js • • resource:///modules/sessionstore/SessionWorker.js • • resource://gre/modules/subprocess/subprocess_worker_win.js
You may have ad/mal-ware. Further information can be found in this article; https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware?cache=no
Run most or all of the listed malware scanners. Each works differently. If one program misses something, another may pick it up.
Sorry, I forgot the heading was changed from Extensions to Add-ons. Could you paste the text contents of the Add-ons table?<center></center>