Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Shopping Cart wouldnt work.

  • 5 replies
  • 1 has this problem
  • 26 views
  • Last reply by SunnySkyez

more options

I use a Macbook Pro-High Sierra OSX- using Fire Fox V78.0.2 64 bit. I was at the Epson USA website trying to order ink. I kept putting ink cartridges in the shopping cart but nothing happened, shopping cart kept showing empty. This went on for 2 days. I finally emailed Epson, and went through the same thing with them, nothing showed up in the shopping cart, it just wouldnt work. So the Epson guy tells me to use another browser, I bring up Google Chrome and I was able to place my order with no problems. Maybe someone can tell me what happened and how I can fix it. Ive ordered several other things through out today on Fire Fox with no problems, what was happening with the Epson site?

I appreciate any thoughts or ideas any has.

Chosen solution

I solved my problem. After tooling around the Epson website more, I found what the problem was. The Ad blocker was blocking the shopping cart. As soon as I turned it off the shopping cart popped right up. Sooooo, Im very embarrassed that it was that simple and I didnt think of it in the first place. But I found the problem and it might help others as well. Happy ending.

Read this answer in context 👍 0

All Replies (5)

more options

Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

If there is still a problem, Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Did this help?

While you are in safe mode;

Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches.

How to disable Hardware Acceleration {web link}

Helpful?

more options

Sorry Fred, those didnt help me. But thanks for trying. Im going to go back to the site and try some other stuff.

Very much appreciate it.

Helpful?

more options

Chosen Solution

I solved my problem. After tooling around the Epson website more, I found what the problem was. The Ad blocker was blocking the shopping cart. As soon as I turned it off the shopping cart popped right up. Sooooo, Im very embarrassed that it was that simple and I didnt think of it in the first place. But I found the problem and it might help others as well. Happy ending.

Helpful?

more options

Hmm, the ad blocker should not be active with the browser in Safe Mode.

Well done.

Helpful?

more options

Yeah your right that is strange, but the cart still wouldn't work. Maybe after I exited safe mode it helped to clear something. But its working now so again I thank you for your help. Its greatly appreciated.

Helpful?

Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.