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smtpauth outgoing mail times out - have already tried recommendations

  • 2 replies
  • 1 has this problem
  • 3 views
  • Last reply by nfalacci

nfalacci
nfalacci

Outgoing mail in Thunderbird always times out.

Did recently upgrade Thunderbird and honestly, this is one of my fears that kept me from upgrading/updating for years.

I followed all the recommendations for disabling Firewall and adding exclusions to anti-virus software. I followed all recommendations and still the the outgoing email times out. Incoming email has no problems.

I did change the password already after upgrading Thunderbird as well.

I'm using a Lenovo Yoga 300 using Windows 10.

Email server is Earthlink.

Screenshots included:

Outgoing mail in Thunderbird always times out. Did recently upgrade Thunderbird and honestly, this is one of my fears that kept me from upgrading/updating for years. I followed all the recommendations for disabling Firewall and adding exclusions to anti-virus software. I followed all recommendations and still the the outgoing email times out. Incoming email has no problems. I did change the password already after upgrading Thunderbird as well. I'm using a Lenovo Yoga 300 using Windows 10. Email server is Earthlink. Screenshots included:
Attached screenshots

Chosen solution

Based on their documentation, I think you should have smtpauth.earthlink.net on port 587, STARTTLS security, authentication = normal password, User Name = email address. The authentication might be 'encrypted password' if that's what you have for the incoming server.

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sfhowes
sfhowes
  • Top 10 Contributor

Chosen Solution

Based on their documentation, I think you should have smtpauth.earthlink.net on port 587, STARTTLS security, authentication = normal password, User Name = email address. The authentication might be 'encrypted password' if that's what you have for the incoming server.

nfalacci
nfalacci Question owner

Thank you. Yes! With "encrypted password" it finally worked.

Thank you so much! I had read through all the documentation and didn't see anything about using port 587. The documentation I read said to switch from 25 to 456 I think which I was already on.

The weird thing that was my wife's laptop was also just recently upgraded to the recent Thunderbird update and with a new server password and we never messed with it at all and it was sending outgoing emails just fine.

This was a lifesaver. Thanks again!