Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

A website doesn't show payment information

more options

We have been using Square Point of Sale websites for a couple of years. All of a sudden in the past couple of days customers or members log in to our website, www.westminster710rotary.org to make a donation and from the Rotary Payments page only the header of the payment window shows up. There should be all the credit card information under the header there, as well. But it is blank. Is there a setting in Options I should choose to keep that from happening? Thanks, Loren

Chosen solution

That form content is generated via JavaScript, so if you do not see it then it is likely that you block JavaScript.

If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block content (Adblock Plus, NoScript, Disconnect, Ghostery, Privacy Badger, uBlock Origin) always make sure such extensions do not block content.

Firefox shows a blueish highlighted shield icon at the left end of the location/address bar in case Tracking Protection is blocking content. You can click shield icon for more detail and possibly disable the protection. You can check in the Web Console what content is blocked.

Read this answer in context 👍 1

All Replies (5)

more options

Hi Loren,

Firstly, Try Clearing Cookies and Sites Data in your browser:-

  • Click the menu button. and select Options. Preferences.
  • Select the Privacy & Security panel and go to the Cookies and Site Data section.
  • Click the Clear Data… button. The Clear Data dialog will appear. ...
  • Click Clear.

Any Improvement ? If no, then

It could be the work of one of your add-ons, or it could be Hardware Acceleration. How to disable Hardware Acceleration {web link}

Type about:addons<enter> in the address bar to open your Add-ons Manager. Hot key; <Control> (Mac=<Command>) <Shift> A)

In the Add-ons Manager, on the left, select Extensions. Disable a few add-ons, then Restart Firefox.

Some added toolbar and anti-virus add-ons are known to cause Firefox issues. Disable All Of them.

If the problem continues, disable some more (restarting FF). Continue until the problem is gone. After, you know what group is causing the issue. Re-enable the last group ONE AT A TIME (restarting FF) until the problem returns.

Once you think you found the problem, disable that and re-enable all the others, then restart again. Let us know who the suspect is, detective.

Helpful?

more options

Hi Loren, just as a footnote:

On mine it shows a Google Pay bar, then fields for Full name, Email, and Credit Card. Is that the part people don't see, or after submitting that first form?

Helpful?

more options

You're right. That's what is supposed to be there, but it doesn't show up on my page. Any clues as to why? Must be a setting that needs to be turned off.

Helpful?

more options

Chosen Solution

That form content is generated via JavaScript, so if you do not see it then it is likely that you block JavaScript.

If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block content (Adblock Plus, NoScript, Disconnect, Ghostery, Privacy Badger, uBlock Origin) always make sure such extensions do not block content.

Firefox shows a blueish highlighted shield icon at the left end of the location/address bar in case Tracking Protection is blocking content. You can click shield icon for more detail and possibly disable the protection. You can check in the Web Console what content is blocked.

Helpful?

more options

Yes, I took off the YouTube Download extension that Firefox was blocking and now the page works. Well done getting that right. Thank you. Loren

Helpful?

Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.