Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Specific website won't open in Firefox but will open in other browsers.

  • 9 replies
  • 1 has this problem
  • 93 views
  • Last reply by khveraacker

more options

My website, www.orthodoxdelmar.org, won't load in Firefox but will load in other browsers. I get a white screen in Firefox. I haven't had a problem with any other website.

I've tried going directly to specific pages on the site. I've exited and restarted Firefox. I've restarted my laptop. I can't find any setting where I might have accidentally blocked the page.

I'm running Firefox 77.0.1 (64 bit) on Windows 10. Laptop only 4 months old.

What am I missing?

Thank you.

Attached screenshots

Chosen solution

My guess is DuckDuckGo Privacy Essentials.

Read this answer in context 👍 1

All Replies (9)

more options

hello,

Clear all cookies, site data and cache:

  • Click the menu button. and select Options. Preferences.
  • Select the Privacy & Security panel and go to the Cookies and Site Data section.
  • Click the Clear Data… button. The Clear Data dialog will appear. ...
  • Click Clear.

for more information:

[https://support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox]

goto safe mode:

Try Firefox Safe Mode to see if the problem goes away. Firefox Safe Mode is a troubleshooting mode that temporarily turns off hardware acceleration, resets some settings, and disables add-ons (extensions and themes).

If Firefox is open, you can restart in Firefox Safe Mode from the Help menu:

Click the menu button New Fx Menu , click Help Help-29 and select Restart with Add-ons Disabled. If Firefox is not running, you can start Firefox in Safe Mode as follows:

  • On Windows: Hold the Shift key when you open the Firefox desktop or Start menu shortcut.
  • On Mac: Hold the option key while starting Firefox.
  • On Linux: Quit Firefox, go to your Terminal and run firefox -safe-mode

(you may need to specify the Firefox installation path e.g. /usr/lib/firefox)

[mode/#:~:text=Press%20the%20Windows%20key%20%2B%20R,Start%20in%20Safe%20Mode%20button.&text=Hold%20down%20the%20SHIFT%20key,Firefox%20shortcut%20on%20your%20desktop.]

I hope resolve your problem then reply back to me,

Thank you

Helpful?

more options

Hi khveraacker, is this a recent change, was Firefox working normally with the page before?

This Weebly page is in a frame. Firefox will usually load framed sites, so it should work. However, to separate the issue of being in a frame from the actual site, could you try this test:

right-click the center of the page > click This Frame > click Open Frame in New Tab

That should launch https://orthodoxdelmar.weebly.com/ in a new tab. Does that site work for you outside of the frame?

Helpful?

more options

jscher2000 said

Hi khveraacker, is this a recent change, was Firefox working normally with the page before? This Weebly page is in a frame. Firefox will usually load framed sites, so it should work. However, to separate the issue of being in a frame from the actual site, could you try this test: right-click the center of the page > click This Frame > click Open Frame in New Tab That should launch https://orthodoxdelmar.weebly.com/ in a new tab. Does that site work for you outside of the frame?

_____ Thank you. This is a recent problem. I was able to open the page up to a couple of days ago. I've been updating the site on Weebly this week and periodically checking to see how the changes looked. Yesterday the page wouldn't open.

I opened the frame in the new tab as you suggested, but still got a white page. When I clicked the link that includes the full weebly address, it opens just fine. But I'd like to open it with our domain name.

I have not yet tried Arman's suggestions, though I cleared all my cookies and cache a couple of days ago.

Modified by khveraacker

Helpful?

more options

Hello,

You can clear cookies and site data for that particular website.

Click on menu icon. Click on options. In left pane you will find Privacy & Security menu , click on it. In this menu you will find an option Cookies and Sites Data. In this option, you will find Manage data click on it. A popup box will be open, choose your website from that list and click on Remove Selected.

Hope it helps. Thank You.

Helpful?

more options

When a site is under heavy development, stuck files in the cache can be a problem, so that's what I'd try first before deleting other data: How to clear the Firefox cache.

Helpful?

more options

I first tried clearing the data/cookies/cache for that page only, as Shashank suggested. That didn't work. Then I cleared it all and restarted firefox; that didn't work either. I am still not able to open the page from our own name, though I can if I use the weebly address.

However, it did open properly in safe mode. My extensions are shown in the image. None of them are new.

Modified by khveraacker

Helpful?

more options

If its opening in safe mode, it clearly indicates that some of your add-on is blocking your page. Just Disable all add-ons or Try Refreshing the browser.

  • To do this, click the menu button at the top right corner of the Firefox window.
  • Click the “Help” option near the bottom of the menu.
  • Click the “Troubleshooting Information” option in the Help menu.
  • Click the “Refresh Firefox” button at the top right corner of the Troubleshooting Information page.
  • You’ll be warned that this will remove your browser add-ons, reset your customizations, and revert other browser data to the default settings. Click “Refresh Firefox” to confirm you want to make these changes.

If it doesn't solved your problem, then feel free to ask in Reply Section. Thanks for raising your question in Mozilla Support Forum.

Modified by Shashank Shekhar

Helpful?

more options

Chosen Solution

My guess is DuckDuckGo Privacy Essentials.

Helpful?

more options

jscher2000 said

My guess is DuckDuckGo Privacy Essentials.

Yes, that was it. I disabled it and was able to open the website. It's not a new add-on, but perhaps they updated it. I'll look into it from that end.

Thank you!

Helpful?

Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.