Recently many items going to Bulk mail and identified as spam - on items that used to be ok
I have many items that used to appear OK in my inbox but are now being directed to bulk mail. Even if I unspam them, the next time, they go to bulk mail again. Any ideas please? The email addresses are in my contacts list. thanks
All Replies (3)
Hi rayfenwick,
This one sounds really odd - since if you've whitelisted domains, they should typically show in your inbox.
In this case, you may want to reach out directly to support to see if they might be able to scan one or more of the emails you're receiving to see if perhaps they are tripping spam filters at a server level instead of a user level.
Hope that helps.
Hello...
The behavior of what to do with Junk e-mail is set both with that option in the program options, and an account option.
1. Right-click your account in the normal folder view of Thunderbird and choose Settings.
2. Select Junk Settings on the left side for the account.
3. On bottom of the right side is the setting for what Thunderbird is supposed to do automatically for Junk/Spam for that account. Select the option to Move new junk messages to , then select the folder for where Junk is supposed to go to for that account.
An IMAP server will have it's own Junk/Spam/Bulk folder. You should use the second option Other, and then go through the pop up boxes to find the correct folder.
thank you...
That tells me you are using IMAP and the server keeps marking the message as spam. After all, Thunderbird only does so when receiving the message, so unmarking should "educate" Thunderbird and not send it back to a folder called Spam, which it doesn’t contain either (it’s a server folder). Also, you can check Thunderbird’s Junk log if applicable using the Tools menu (press Alt when needed) > Security panel > Junk tab - Show log button.
Try "teaching" webmail / your ISP’s spam filter about the message not being spam - you may need to set up a filter rule if you want to fully trust it.