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I cannot open to get to my emails.

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  • Last reply by FredMcD

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Whenever I try accessing my email the page does not open.

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Hi barbecuepuddin, please ignore the fake support link someone is spamming here.

Could you describe what is happening or not happening in more detail? As you know, if you start with a mailbox address such as:

then the site should redirect the browser to a sign-in page. And then after you sign in, it should redirect the browser back. So there are several steps where you might get an error, a blank page, or a silent failure. It would be useful to know where you are running into trouble.


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Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

If there is still a problem, Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Did this help?

While you are in safe mode;

Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches.

How to disable Hardware Acceleration {web link}


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