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links in outlook 2013 not working in firefox windows 10

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  • Last reply by user2604241

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I'm using windows 10 and firefox as my default browser. I am using full Outlook 2013 for work-related emails. None of the links in my emails are clickable..."organization is preventing you from...blah blah" How can I fix this?

Thanks in advance for step by step help for a non-techy.

I'm using windows 10 and firefox as my default browser. I am using full Outlook 2013 for work-related emails. None of the links in my emails are clickable..."organization is preventing you from...blah blah" How can I fix this? Thanks in advance for step by step help for a non-techy.

Chosen solution

Can you open links in Outlook when Edge is the default browser? If that doesn't work either, I think the registry change would be needed.

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Hi Kathleen, did you recently need to uninstall/reinstall Firefox or another browser?

On 64-bit systems, uninstall/reinstall can move your Firefox installation from

C:\Program Files (x86)\Mozilla Firefox -- the legacy 32-bit programs folder

to

C:\Program Files\Mozilla Firefox

Historically, MS Office was a bit stupid about finding the new location if the default browser was physically (re)moved. There's a more detailed discussion and registry fix in the following article:

https://www.slipstick.com/problems/this-operation-has-been-cancelled-due-to-restrictions/

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Hi. No, I have not recently uninstalled/installed a browser. I'm working my way through the registry fix at the link you provided, but no success yet. I did notice that when I changed my default apps to be Outlook and Edge and then went to Internet Options, I don't see an option to "reset" under the advanced tab. My only choice is to restore default settings.

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Chosen Solution

Can you open links in Outlook when Edge is the default browser? If that doesn't work either, I think the registry change would be needed.

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I downloaded the registry fix and experimented with switching my default apps to outlook and edge. I just switched back to firefox as my default and links are working! Yay!