Search Support

Beware of phishing attacks: Mozilla will never ask you to call a number or visit a non-Mozilla website. Please ignore such requests.

Learn More

I don't want to be asked to verify my identification when I want to look up a password

  • 1 reply
  • 1 has this problem
  • 1 view
  • Last reply by McCoy

more options

I trust Firefox to keep my paswords safe without a lot of hassle. Suddenly I am being asked to "verify my identity" before I can view my password. I don't have time for this. It clearly says in the Logins and Passwords tab that my identity is sgillies12@gmail.com. Then it refuses to give me the password because it says that's NOT my identify.

PLEASE HELP ME ASAP. I need to do some work. thank you.

Sally Gillies

Chosen solution

Hello   Sally,

First of all;   would you please take a look at this article, which will explain why you are seeing this prompt :

https://support.mozilla.org/en-US/kb/lockwise-password-authentication-prompt

- - - - - - - - - - - - - - -

If you don't want to see this prompt every time,  you could do this :

Type in the address bar about:config and press Enter.
(ignore the warning)

Type in the search bar and look for the preference :

signon.management.page.os-auth.enabled

Change its value to false.

Then close and restart Firefox.

(this preference may be removed sometime in the near future )

Read this answer in context 👍 0

All Replies (1)

more options

Chosen Solution

Hello   Sally,

First of all;   would you please take a look at this article, which will explain why you are seeing this prompt :

https://support.mozilla.org/en-US/kb/lockwise-password-authentication-prompt

- - - - - - - - - - - - - - -

If you don't want to see this prompt every time,  you could do this :

Type in the address bar about:config and press Enter.
(ignore the warning)

Type in the search bar and look for the preference :

signon.management.page.os-auth.enabled

Change its value to false.

Then close and restart Firefox.

(this preference may be removed sometime in the near future )

Helpful?

Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.