Search Support

Beware of phishing attacks: Mozilla will never ask you to call a number or visit a non-Mozilla website. Please ignore such requests.

Learn More

I can't get Firefox to save login info for Norton

  • 11 replies
  • 1 has this problem
  • 103 views
  • Last reply by RobertJ

more options

I have the Norton Password Manager (PWM) extension installed. When I want to log in to any protected site for which I have already stored the login info, I have to log in to my Norton account before I can log in to the PWM itself.* The box for that has a checkbox "Remember me on this device," which I leave checked, but if I close Firefox and open it again, the box pops up exactly as before, whereas on Chrome, the login info is entered already. I have tried restoring Firefox to its default configuration and entering the Norton login info on both the logins page and on the cookie exceptions page, but nothing works. What's up?

  • This seems to be a relatively new requirement by Norton, which I already explored in another thread.

Chosen solution

Hi again Tinwoodman, I use Norton Password Manager, also, and I can't get it to stay signed in, either. I found this on Norton's forum, so, maybe they can come up with a fix soon: Why do I have to do Norton Password Manager "Sign In" process over and over again after I close my Firefox 74.0 browser? https://community.norton.com/en/forums/why-do-i-have-do-norton-password-manager-sign-process-over-and-over-again-after-i-close-my

Read this answer in context 👍 1

All Replies (11)

more options

Chosen Solution

Hi again Tinwoodman, I use Norton Password Manager, also, and I can't get it to stay signed in, either. I found this on Norton's forum, so, maybe they can come up with a fix soon: Why do I have to do Norton Password Manager "Sign In" process over and over again after I close my Firefox 74.0 browser? https://community.norton.com/en/forums/why-do-i-have-do-norton-password-manager-sign-process-over-and-over-again-after-i-close-my

Helpful?

more options

Phew. That thread is exactly what I was complaining about; I just hadn't found it. I note that it is dated only two days ago. That probably explains why the lower tier Norton support people were not very helpful.

Helpful?

more options

There are a couple of other threads on their forum regarding the same problem. The extension updated on the 12th and since no one has lost any passwords or access to their vault I guess it's not at the top of the list to get it fixed. Norton is pretty good about fixing their products so, it shouldn't take too long.

Helpful?

more options

I just tried Norton PWM in FF v. 73.0.1 - not staying signed-in

Helpful?

more options

I don't use the PWM for banking or government, so it's not a big deal. I'll just change all non-critical passwords to an easy-to-remember one until it's fixed. PWM works normally on IE. I haven't tested Chrome or Edge.

Helpful?

more options

Users on the Norton Community Forum are reporting that uninstalling the current version and installing version 6.6.3.5 is working as expected across all browsers.

Helpful?

more options

When you install the older extension, be sure to disable automatic updates on it's manager page.

Helpful?

more options

This option is not in Vault Settings or anywhere in FF that I can see.

Helpful?

more options

Uninstall the current version then, go to:

https://addons.mozilla.org/en-US/firefox/addon/norton-password-manager/versions/

Select version 6.6.3.5 and be sure to disable automatic updates on it's manager page after you add it to Firefox.

Helpful?

more options

Sorry, I found it. Thanks for the help!!

Helpful?

more options

Latest Norton Password Manager version 6.7.1.9 - released today - appears to be fixed.

Helpful?

Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.