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Downloaded Firefox Extended Support Release and it reset my Firefox Account, please help!

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  • Last reply by RobertJ

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I downloaded Firefox Extended Support Release and it reset my Firefox account and I've lost all my passwords, my bookmarks and everything I had customized, is there a way to roll back to before I downloaded this or to bring everything back?

Chosen solution

Hi Rodrigo, Sync is not intended to be a backup service. It is a data transfer service.

These articles will help you recover your data:

Recover user data missing after Firefox update https://support.mozilla.org/en-US/kb/recover-user-data-missing-after-firefox-update#firefox:win10:fx73

Recovering important data from an old profile https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile#firefox:win10:fx73

Profiles - Where Firefox stores your bookmarks, passwords and other user data https://support.mozilla.org/en-US/kb/profiles-where-firefox-stores-user-data#firefox:win10:fx73

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Chosen Solution

Hi Rodrigo, Sync is not intended to be a backup service. It is a data transfer service.

These articles will help you recover your data:

Recover user data missing after Firefox update https://support.mozilla.org/en-US/kb/recover-user-data-missing-after-firefox-update#firefox:win10:fx73

Recovering important data from an old profile https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile#firefox:win10:fx73

Profiles - Where Firefox stores your bookmarks, passwords and other user data https://support.mozilla.org/en-US/kb/profiles-where-firefox-stores-user-data#firefox:win10:fx73

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Wow thank you so much this worked

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I'm glad I could help.

It's a good idea to make a backup (copy) of your Profile periodically, too.


Browse Safe !

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