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locked account

  • 1 reply
  • 2 have this problem
  • 5 views
  • Last reply by McCoy

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The confirmation email we sent to ******* was returned and we’ve locked your account to protect your Firefox data.

If this is a valid email address, let us know and we can help unlock your account.

Yes this is a valid email and i need to unlock this account...my old email was set to bounced when you sent confirmation email .. This is now unbouncing so emails will work if eamils are sent to it. How to I unblock my account and ask you to resend the qualify email please ?

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Hello cloud46,

Would you please take a look at this article and scroll down to the section "You have received a message that your account has been locked" :

https://support.mozilla.org/en-US/kb/forum-response-firefox-sync-verification-email-faq