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Anytime I try to use Netflix on Firefox I get "Firefox is installing components.." and I can't watch anything on Netflix. What can I do to fix this?

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  • Last reply by snjvjnu

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Anytime I try to use Netflix, a yellow bar appears that reads "Firefox is installing components needed to play the audio or video on this page. Please try again later." I have read that checking to see that if DRM is ticked. I have unticked and re-ticked that option and still nothing works. I try and see if Widevine Content is being installed. All it says, and it always says that it "..will be installed shortly". I have looked around and some people recommend to install Widevine manually, but it is confusing and the links don't work. Please help, I want to use Firefox since I get some weird lag on videos on Chrome.

Anytime I try to use Netflix, a yellow bar appears that reads "Firefox is installing components needed to play the audio or video on this page. Please try again later." I have read that checking to see that if DRM is ticked. I have unticked and re-ticked that option and still nothing works. I try and see if Widevine Content is being installed. All it says, and it always says that it "..will be installed shortly". I have looked around and some people recommend to install Widevine manually, but it is confusing and the links don't work. Please help, I want to use Firefox since I get some weird lag on videos on Chrome.

Chosen solution

hi, firefox will attempt to automatically download the file in the background from https://redirector.gvt1.com/edgedl/widevine-cdm/4.10.1440.19-win-ia32.zip - the common reason for an error here is if you have a custom hosts file that blocks access to the gvt1.com domain or if your network traffic is intercepted (by security software for example).

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Chosen Solution

hi, firefox will attempt to automatically download the file in the background from https://redirector.gvt1.com/edgedl/widevine-cdm/4.10.1440.19-win-ia32.zip - the common reason for an error here is if you have a custom hosts file that blocks access to the gvt1.com domain or if your network traffic is intercepted (by security software for example).

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Try to toggle DRM off/on to see if that makes Firefox (re)load DRM components.

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cor-el said

Try to toggle DRM off/on to see if that makes Firefox (re)load DRM components.

I've tried this countless times, and this still doesn't help ;(

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philipp said

hi, firefox will attempt to automatically download the file in the background from https://redirector.gvt1.com/edgedl/widevine-cdm/4.10.1440.19-win-ia32.zip - the common reason for an error here is if you have a custom hosts file that blocks access to the gvt1.com domain or if your network traffic is intercepted (by security software for example).

I am not sure how I would go about finding the right file that blocks access to the gvt1.com. I use Advanced SystemCare as my Antivirus and computer care. So, could it possibly be ASC? Also, if anyone would know how I could go about fixing it through there if that is the problem.

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You can check the request via the Browser Console.

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cor-el said

You can check the request via the Browser Console.

I am not too sure what you mean to request, but here is a snip of what I saw in the Browser Console

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PROBLEM SOLVED! There was something in my hosts file that was blocking it. It was something called "redirect.gvt1 .." something like that. I deleted that then restarted computer. And everything works fine!

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same problem here. i am using scientific linux 6.2 and firefox 68.7.0esr. can you please tell us how and where to find this host file "redirect.gvt1.." and how to delete it?